“Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.”

“The process of building trust is an interesting one, but it begins with yourself, with what I call self trust, and with your own credibility, your own trustworthiness. If you think about it, it's hard to establish trust with others if you can't trust yourself.”

“Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won't necessarily rescue a poor strategy, low trust will almost always derail a good one. ”

“The first job of a leader—at work or at home—is to inspire trust. It’s to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.”

“Many people seem to think that success in one area can compensate for failure in other areas. But can it really?...True effectiveness requires balance.”

“We judge ourselves by our intentions and others by their behaviour.”

“A moment of choice is a moment of truth. It's the testing point of our character and competence.”