“Effective leadership is putting first things first. Effective management is discipline, carrying it out”

“To change ourselves effectively, we first had to change our perceptions.”

“When the trust account is high, communication is easy, instant, and effective.”

“Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.”

“To maintain the P/PC Balance, the balance between the golden egg (production) and the health and welfare of the goose (production capability) is often a difficult judgment call. But I suggest it is the very essence of effectiveness.”

“Inside-Out" means to start first with self; even more fundamentally, to start with the most inside part of self -- with your paradigms, your character, and your motives”

“Seek first to understand, then to be understood.”