“people have character strength but they lack communication skills, and that undoubtedly affects the quality of relationships as well.”

“Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.”

“people are working harder than ever, but because they lack clarity and vision, they aren’t getting very far. They, in essence, are pushing a rope...with all of their might.”

“Knowledge is the theoretical paradigm, the what to do and the why. Skill is the how to do. And desire is the motivation, the want to do. In order to make something a habit in our lives, we have to have all three”

“When the trust account is high, communication is easy, instant, and effective.”

“Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).”

“Strength lies in differences, not in similarities”