“When the trust account is high, communication is easy, instant, and effective.”

“Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.”

“Effective leadership is putting first things first. Effective management is discipline, carrying it out”

“people have character strength but they lack communication skills, and that undoubtedly affects the quality of relationships as well.”

“To change ourselves effectively, we first had to change our perceptions.”

“Where we stand depends on where we sit." Each of us tends to think we see things as they are, that we are objective. But this is not the case. We see the world, not as it is, but as we are—or, as we are conditioned to see it. When we open our mouths to describe what we see, we in effect describe ourselves, our perceptions, our paradigms. When other people disagree with us, we immediately think something is wrong with them.”

“To maintain the P/PC Balance, the balance between the golden egg (production) and the health and welfare of the goose (production capability) is often a difficult judgment call. But I suggest it is the very essence of effectiveness.”