“Everyone, no matter what kind of job he or she has, fantasizes about freaking out at work. How many corporate drones, stuck in a boring staff meeting, have had the sudden urge to jump on top of the conference table and start screaming obscenities? Strip off their clothes? Kiss the woman or man next to them? We all have. How many employees joke about shooting the boss or blowing the place up? I’m not suggesting we do any of these things, mind you, but let’s not kid ourselves; we all have a little murder in our heart.”

“People say you have to travel to see the world. Sometimes I think that if you just stay in one place and keep your eyes open, you're going to see just about all that you can handle. ”

“...reading literature could teach you about the "universal human experience". Maybe you'll never hunt another man through the jungle. Maybe you won't climb Mount Kilimanjaro or watch a bullfight in the afternoon - you don't have to. The world's a big place. You can't do or be everything, nor should you. Life is bigger than any one man. But when you read about other people's lives, when you read their stories, you catch a glimpse of a world bigger than your own. You maay never travel a hundred miles from where you were born, but if you read great stories, you'll get to see the entire world. You'll enter into the Great Mystery.”

“If you read stories, you get to see the entire world. And not just the stories you find in books and film, but the stories of strangers sitting next to you on the subway or in an ordinary restaurant. You can find the world in your own story, too - you just have to keep your eyes open.”

“But seduction isn’t making someone do what they don’t want to do. Seduction is enticing someone into doing what they secretly want to do already”

“Design is not limited to fancy new gadgets. Our family just bought a new washing machine and dryer. We didn’t have a very good one so we spent a little time looking at them. It turns out that the Americans make washers and dryers all wrong. The Europeans make them much better – but they take twice as long to do clothes! It turns out that they wash them with about a quarter as much water and your clothes end up with a lot less detergent on them. Most important, they don’t trash your clothes. They use a lot less soap, a lot less water, but they come out much cleaner, much softer, and they last a lot longer. We spent some time in our family talking about what’s the trade-off we want to make. We ended up talking a lot about design, but also about the values of our family. Did we care most about getting our wash done in an hour versus an hour and a half? Or did we care most about our clothes feeling really soft and lasting longer? Did we care about using a quarter of the water? We spent about two weeks talking about this every night at the dinner table. We’d get around to that old washer-dryer discussion. And the talk was about design. We ended up opting for these Miele appliances, made in Germany. They’re too expensive, but that’s just because nobody buys them in this country. They are really wonderfully made and one of the few products we’ve bought over the last few years that we’re all really happy about. These guys really thought the process through. They did such a great job designing these washers and dryers. I got more thrill out of them than I have out of any piece of high tech in years.”

“And not just the right thing; it’s profoundly the right thing to do, because the one argument for accessibility that doesn’t get made nearly often enough is how extraordinarily better it makes some people’s lives. How many opportunities do we have to dramatically improve people’s lives just by doing our job a little better?”