“If there's one thing you learn by working on a lot of different Web sites, it's that almost any design idea--no matter how appallingly bad--can be made usable in the right circumstances, with enough effort.”

“In family matters you can get over anything. That's one thing you'll learn as an adult. There's a lot you have to learn which is a lot worse than that. You'd never think of forgiving a friend for some of the things your parents did to you. But with friends it's different. Friends aren't the roll of the dice.”

“Be very careful. We suggest getting a book on HTML to avoid becoming a real legend in the hacker world. Putting up a web page before you know how to put up a web page is generally a very bad idea. The .gov sites are an exception.”

“High-quality web content that's useful, usable, and enjoyable is one of the greatest competitive advantages you can create for yourself online.”

“One thing I have learned is that the people who label you are usually the ones who know the least about who you really are and they have never made the effort to learn different.”

“Right now, your company gets the results—good or bad—that it was designed to get. If your vision of the future differs from your current situation, if you want to get better results, then you must change the way you do things. If you don’t, how can you expect results that are any different from what you’ve already achieved?”