“Make sure your business is creating a service experience so good that it demands loyalty.”

“As a business leader you have to ask yourself, “Am I creating a consumer environment that is conducive to loyalty?” If the answer is no, FIX IT!”

“You gotta be in the NOW to create and experience the WOW!”

“Your actions must reflect your goals in order to experience true success. Don't just wish, DO! Don't just dream, BE! Let today be the day you create a plan and follow it.”

“Live your vision and demand your success.”

“Service and gratitude will fuel your relationship; entitlement and expectation will poison it.”

“Spirituality is the poetry of our experience. Science is the gauge of our reality. Together, they create the essence of our humanity.”