“When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.”

“As a business leader you have to ask yourself, “Am I creating a consumer environment that is conducive to loyalty?” If the answer is no, FIX IT!”

“Free yourself from fruitlessly worrying about things you can’t control and put your energy towards the things you can. Seize the day and take effective action on things you can change.”

“I want you to embark on the truth of loving yourself because when you love yourself and when you appreciate yourself, you will make healthy changes in your life for healthy reasons.”

“When you truly embrace your human impermanence you connect with the power you have, and influence you have, over the time you have.”

“Do not compromise yourself and put your goodness in the same impermanent category as whatever circumstance happening. Be the best you in every circumstance.”

“Free yourself from the poisonous and laborious burden of holding a grudge. When you hold a grudge, you want someone else's sorrow to reflect your level of hurt, but the two rarely meet. Let go… Sometimes, forgiveness is simply a reflection of loving yourself enough to move on.”