“Anyway, seeking work is a tad difficult given the poor design of the streets with their prohibitive curbs and driveways that don't quite line up.”

“Being negative only makes a difficult journey more difficult. You may be given a cactus, but you don't have to sit on it.”

“We see a lot of feature-driven product design in which the cost of features is not properly accounted. Features can have a negative value to customers because they make the products more difficult to understand and use. We are finding that people like products that just work. It turns out that designs that just work are much harder to produce that designs that assemble long lists of features.”

“Curiosity is very important I think, and I think too much of education, starting with childhood education, is either designed to kill curiosity or it works out that way anyway.”

“Nothing we design or make ever really works??? Everything we design and make is an improvisation, a lash-up, something inept and provisional.”

“The human being is a very poorly designed machine tool. The human being excels in coordination. He excels in relating perception to action. He works best if the entire human being, muscles, senses, and mind, is engaged in the work.”