“People have to be secure in order to transfer their money to you. Never forget that. How you make them secure is to not come at them from above (action, yang) telling them how marvelous the product is and how marvelous you are. Instead, work on their comfort zone first, keeping silent for the most part, leading things along effortlessly by asking questions (nonaction, yin). When you do get to talk, be sure to tell them that everything is cozy, safe, and secure. People need to hear that. Work on their positive energy, and tell them about the good fortune that is about to descend upon them in these exciting and positive times. Then, and only then, mention the dumb screws.”

“Don't tell people how to do things, tell them what to do and let them surprise you with their results.”

“Have I heard all the stories I need to hear?" she asked, stupidly. But he answered as if it were a good question."No, you haven't. But you don't have time to hear any more from me. So listen for stories wherever you go. It won't always be someone telling them; sometimes they come in other ways. And Summer, when you tell yourself stories, make them true. And make them surprising. That's how you will know they might be true.”

“You become a cop and they teach you about protecting people and keeping them safe. But they don’t tell you how it rips your heart out when you realize you can’t do it. You can’t save everybody.”

“You get them wrong before you meet them, while you're anticipating meeting them; you get them wrong while you're with them; and then you go home to tell somebody else about the meeting and you get them all wrong again. Since the same generally goes for them with you, the whole thing is really a dazzling illusion. ... The fact remains that getting people right is not what living is all about anyway. It's getting them wrong that is living, getting them wrong and wrong and wrong and then, on careful reconsideration, getting them wrong again. That's how we know we're alive: we're wrong. Maybe the best thing would be to forget being right or wrong about people and just go along for the ride. But if you can do that -- well, lucky you.”

“You only ask people about themselves so you can tell them about yourself.”