“I've always felt, in all my books, that there's a deep decency in the American people and a native intelligence -- providing they have the facts, providing they have the information.”

“We thought of the poor, at that time, as quite divorced from us, who were not poor. By the exercise of one’s charity, life could be made all right. You would always have the poor with you, they were the unfortunate, and you made donations. You could handle them. It was mildly unpleasant, but not fundamentally upsetting. Now, for the first time, we face the dreadful reality that we are not separated. They are us. They are something we have made. There is no conceivable way today to say: Fish, and you’ll be all right. In hurt, in anguish, in shock, we are becoming aware that it is ourselves, who have to be found wanting, not the poor.”

“In the meantime, I would work in the relief office and I began interviewing people . . . and found out how everybody, in order to be eligible for relief, had to have reached absolute bottom. You didn’t have to have a lot of brains to realize that once they reached that stage and you put them on an allowance of a dollar a day for food—how could they ever pull out of it?”

“We have two Governments in Washington: one run by the elected people—which is a minor part—and one run by the moneyed interests, which control everything.”

“A man? If I need a man, wouldn't you think I'd have one of my own? Must I wait for you?”

“Smug respectability, like the poor, we've had with us always. Today, however, ... such obtuseness is an indulgence we can no longer afford. The computer, nuclear energy for better or worse, and sudden, simultaneous influences upon everyone's TV screen have raised the ante and the risk considerably.”

“What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)”