“What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)”

“This I remember. Some people put this out of their minds and forget it. I don’t. I don’t want to forget it. I don’t want it to take the best of me, but I want to be there because this is what happened. This is the truth, you know. History.”

“In the meantime, I would work in the relief office and I began interviewing people . . . and found out how everybody, in order to be eligible for relief, had to have reached absolute bottom. You didn’t have to have a lot of brains to realize that once they reached that stage and you put them on an allowance of a dollar a day for food—how could they ever pull out of it?”

“When I get kind of low, I’d think about a verse I learned at one time, when everybody was fighting me. It went something like this: He has no enemies, you say, My friend, the boast is poor. He who hath mingled in the fray Of duty that the brave endure Must have foes. If he has none, Small is the work he has done. He has hit no traitor on the hip, Has cast no cup from perjured lip, Has never turned the wrong to right, He’s been a coward in the fight.”

“People who were personally concerned about a better world, came to Washington, were drawn to it. Even though where we were going was still to be worked out. There was an elan, an optimism . . . an evangelism . . . it was an adventure.”

“You should have seen the things they were giving babies instead of milk. I remember seeing them put salt-pork gravy in milk bottles and putting a nipple on, and the baby sucking this salt-pork gravy. A real blue baby, dying of starvation. In house after house, I saw that sort of thing.”

“I’ll never forget one of the first families I visited. The father was a railroad man who had lost his job. I was told by my supervisor that I really had to see the poverty. If the family needed clothing, I was to investigate how much clothing they had at hand. So I looked into this man’s closet—(pauses, it becomes difficult)—he was a tall, gray-haired man, though not terribly old. He let me look in the closet—he was so insulted. (She weeps angrily.) He said, “Why are you doing this?” I remember his feeling of humiliation . . . this terrible humiliation. (She can’t continue. After a pause, she resumes.) He said, “I really haven’t anything to hide, but if you really must look into it. . ..” I could see he was very proud. He was so deeply humiliated. And I was, too. . ..”