“What I remember most of those times is that poverty creates desperation, and desperation creates violence.”

“This I remember. Some people put this out of their minds and forget it. I don’t. I don’t want to forget it. I don’t want it to take the best of me, but I want to be there because this is what happened. This is the truth, you know. History.”

“I’ll never forget one of the first families I visited. The father was a railroad man who had lost his job. I was told by my supervisor that I really had to see the poverty. If the family needed clothing, I was to investigate how much clothing they had at hand. So I looked into this man’s closet—(pauses, it becomes difficult)—he was a tall, gray-haired man, though not terribly old. He let me look in the closet—he was so insulted. (She weeps angrily.) He said, “Why are you doing this?” I remember his feeling of humiliation . . . this terrible humiliation. (She can’t continue. After a pause, she resumes.) He said, “I really haven’t anything to hide, but if you really must look into it. . ..” I could see he was very proud. He was so deeply humiliated. And I was, too. . ..”

“God, grant me serenity to accept those things I can't change, the courage to change those I can, and the wisdom to know the difference."-Division St.”

“What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)”

“What's it like to be that goofy little soldier, scared stiff, with his bayonet aimed at Christ? What's it like to have been a woman in a defense-plant job during World War II? What's it like to be a kid at the front lines? It's all funny and tragic at the same time”

“You should have seen the things they were giving babies instead of milk. I remember seeing them put salt-pork gravy in milk bottles and putting a nipple on, and the baby sucking this salt-pork gravy. A real blue baby, dying of starvation. In house after house, I saw that sort of thing.”