“You should have seen the things they were giving babies instead of milk. I remember seeing them put salt-pork gravy in milk bottles and putting a nipple on, and the baby sucking this salt-pork gravy. A real blue baby, dying of starvation. In house after house, I saw that sort of thing.”

“This I remember. Some people put this out of their minds and forget it. I don’t. I don’t want to forget it. I don’t want it to take the best of me, but I want to be there because this is what happened. This is the truth, you know. History.”

“In the meantime, I would work in the relief office and I began interviewing people . . . and found out how everybody, in order to be eligible for relief, had to have reached absolute bottom. You didn’t have to have a lot of brains to realize that once they reached that stage and you put them on an allowance of a dollar a day for food—how could they ever pull out of it?”

“I wanted to be at my parents’ house when electricity came. It was in 1940. We’d all go around flipping the switch, to make sure it hadn’t come on yet. We didn’t want to miss it. When they finally came on, the lights just barely glowed. I remember my mother smiling. When they came on full, tears started to run down her cheeks. After a while, she said: “Oh, if we only had it when you children were growing up.” We had lots of illness. Anyone who’s never been in a family without electricity—with illness—can’ t imagine the difference.”

“What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)”

“I’ll never forget one of the first families I visited. The father was a railroad man who had lost his job. I was told by my supervisor that I really had to see the poverty. If the family needed clothing, I was to investigate how much clothing they had at hand. So I looked into this man’s closet—(pauses, it becomes difficult)—he was a tall, gray-haired man, though not terribly old. He let me look in the closet—he was so insulted. (She weeps angrily.) He said, “Why are you doing this?” I remember his feeling of humiliation . . . this terrible humiliation. (She can’t continue. After a pause, she resumes.) He said, “I really haven’t anything to hide, but if you really must look into it. . ..” I could see he was very proud. He was so deeply humiliated. And I was, too. . ..”

“Work is about a search for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying.”