“Listen. In every office you hear the threads of love and joy and fear and guilt, the cries for celebration and reassurance, and somehow you know that connecting those threads is what you are supposed to do and business takes care of itself.”

“Mentally tease apart the threads that keep you connected to your mother. See that those threads, those feelings, that you experience with her are what find the two of you -- but they do not have to weave the tapestry of your entire life.”

“Once you achieve intimacy and connection, I predict that innovation, partnership, execution and success won't be far behind.”

“You get what you tolerate.”

“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.”

“Seeking out people with different views, different perspectives, different ideas is often challenging, because it requires us to set aside judgment and open our minds. But we have to remind ourselves that to get beyond where we are, where I believe most of us are, we would all be be well served to choose our music carefully, to stop talking and listen to one another.”

“The truth will set you free - but first it may thoroughly irritate you.”