“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.”
“Your customers are responsible for your company’s reason for existing.”
“How you think about your customers influences how you respond to them.”
“Placing the blame or judgment on someone else leaves you powerless to change your experience; taking responsibility for your beliefs and judgments gives you the power to change them”
“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business model in the world.”
“Today, just take time to smell the roses, enjoy those little things about your life, your family, spouse, friends, job. Forget about the thorns -the pains and problems they cause you - and enjoy life.”