“Remember that what gets talked about and how it gets talked about determines what will happen. Or won't happen. And that we succeed or fail, gradually then suddenly, one conversation at a time.”

“Stop talking about inclusion and engagement and start including and engaging in every conversation, every meeting.”

“Seeking out people with different views, different perspectives, different ideas is often challenging, because it requires us to set aside judgment and open our minds. But we have to remind ourselves that to get beyond where we are, where I believe most of us are, we would all be be well served to choose our music carefully, to stop talking and listen to one another.”

“You get what you tolerate.”

“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.”

“What is needed now is for leaders to become more open, more flexible, less egoistic and less hypocritical. We must loosen our death grip on whatever we believe to be the truth simply because it is how we want the truth to look. We must be honest with ourselves and invite honesty from others.”

“Once upon a time... a long time ago... things that happened once perhaps but have been talked about for so long that nobody really knows. And underneath all the bits that people have added the magic swords and lamps they're all about one thing - the good hero fighting the giant or the witch or the wicked uncle. Good against bad. Good against evil.”