“You get what you tolerate.”

“Remember that what gets talked about and how it gets talked about determines what will happen. Or won't happen. And that we succeed or fail, gradually then suddenly, one conversation at a time.”

“Listen. In every office you hear the threads of love and joy and fear and guilt, the cries for celebration and reassurance, and somehow you know that connecting those threads is what you are supposed to do and business takes care of itself.”

“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.”

“The truth will set you free - but first it may thoroughly irritate you.”

“If you are open, vulnerable, disclosing, more likely than not it will be reciprocated and walls will come down.”

“Once you achieve intimacy and connection, I predict that innovation, partnership, execution and success won't be far behind.”