“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
“You can pretend that your life is going on when really, all along, you’re trapped in a moment you’ll never be able to change.”
“It is a terrible moment when you realise you’ll never do all the best things this world can offer; that you’ll never have a superlative experience. You’ll go to a Gala Bingo rather than Vegas; get your own office, but not be a CEO; and get a gravestone, but not in Poet’s Corner. You’ll never sleep with the girls on the TV. And all of this mediocrity was made worse by the fact of its inescapable prevalence.”
“Never complain, never explain.”
“Never complain. Never explain.”