“The Swedes have coined the term 'management by perkele' to portray the Finnish managerial approach. Instead of collectively pondering all the possible alternatives and letting every member of the staff from the cleaner to the MD voice their views, as the Swedes do, the Finns act swiftly and don't waste time on the decision-making process. If something isn't happening quickly enough, it is necessary for the top managers to slam their fists on the table and yell, 'Perkele!' Repeatedly, if necessary.”

“For the employee, the goal is to have full access to necessary information and as much independent decision-making ability as possible. For the entrepreneur, the goal is to grant as much information and independent decision-making ability to employees or contractors as possible.”

“Addiction is a decision. An individual wants something, whatever that something is, and makes a desicion to get it. Once they have it, they make a decision to take it. If they take it too often, that process of decision making gets out of control, and if it gets far out of control, it becomes an addiction. At that point the decision is a difficult one to make, but it is still a decision. Do I or don't I. Am I going to take or am I not going to waste my life or am I going to say no and try and stay sober and be a decent person. It is a decision. Each and every time. A decision. String enough of those decisions together and you set a course and you set a standard of living. Addict or human. Genetics do not make that call. They are just an excuse. They allow people to say it wasn't my fault I am genetically predisposed. It wasn't my fault I was programmed from day one. It wasn't my fault I didn't have any say in the matter. Bullshit. Fuck that bullshit. There is always a decision. Take responsibility for it. Addict or human. It's a fucking decision. Each and every time.”

“Humor can make a serious difference. In the workplace, at home, in all areas of life – looking for a reason to laugh is necessary. A sense of humor helps us to get through the dull times, cope with the difficult times, enjoy the good times and manage the scary times.”

“Cesar is not a philosophical man. His life has been one long flight from reflection. At least he is clever enough not to expose the poverty of his general ideas; he never permits the conversation to move toward philosophical principles. Men of his type so dread all deliberation that they glory in the practice of the instantaneous decision. They think they are saving themselves from irresolution; in reality they are sparing themselves the contemplation of all the consequences of their acts. Moreover, in this way they can rejoice in the illusion of never having made a mistake; for act follows so swiftly on act that it is impossible to reconstruct the past and say that an alternative decision would have been better. They can pretend that every act was forced on them under emergency and that every decision was mothered by necessity”

“The art of effective listening is essential to clear communication, and clear communication is necessary to management success.”