“the unexpected action of deep listening can create a space of transformation capable of shattering complacency and despair.”

“A thought, even a possibility, can shatter and transform us.”

“If emotion can create a physical action, then duplicating the physical action can re-create the emotion.”

“Words have a magical power. They can bring either the greatest happiness or deepest despair; they can transfer knowledge from teacher to student; words enable the orator to sway his audience and dictate its decisions. Words are capable of arousing the strongest emotions and prompting all men's actions.”

“There are certain children who are told they are too sensitive, and there are certain adults who believe sensitivity is a problem that can be fixed in the way that crooked teeth can be fixed and made straight. And when these two come together you get a fairytale, a kind of story with hopelessness in it.I believe there is something in these old stories that does what singing does to words. They have transformational capabilities, in the way melody can transform mood.They can't transform your actual situation, but they can transform your experience of it. We don't create a fantasy world to escape reality, we create it to be able to stay. I believe we have always done this, used images to stand and understand what otherwise would be intolerable.”

“There is too much bad news to justify complacency. There is too much good news to justify despair.”