“Do not depend on the hope of results. You may have to face the fact that your work will be apparently worthless and even achieve no result at all, if not perhaps results opposite to what you expect. As you get used to this idea, you start more and more to concentrate not on the results, but on the value, the rightness, the truth of the work itself. You gradually struggle less and less for an idea and more and more for specific people. In the end, it is the reality of personal relationship that saves everything.”

“Right now, your company gets the results—good or bad—that it was designed to get. If your vision of the future differs from your current situation, if you want to get better results, then you must change the way you do things. If you don’t, how can you expect results that are any different from what you’ve already achieved?”

“You may never know what results come of your actions, but if you do nothing, there will be no results.”

“The more television people watch, the more they overestimate the affluence of other people. And the lower they rate their own relative income. The result is that they are less happy.”

“It's the action, not the fruit of the action, that's important. You have to do the right thing. It may not be in your power, may not be in your time, that there'll be any fruit. But that doesn't mean you stop doing the right thing. You may never know what results come from your action. But if you do nothing, there will be no result.”

“Passing on some useful or entertaining tidbit about another person is a sign of commitment. If you jeopardize your relationship with the subject of the gossip about him or her, you show that you value whom you're talking with more than whom you're talking about. Yet even more simply than that, we show people we value them by agreeing with them. The innocent urge to make friends and avoid giving offense has a profound influence on how we use gossip and the reputations that result from it.”