“Call me a schoolmarm, but few things make me angrier than people not taking good care of library materials.”

“I will always be there in the wings saying, 'You need to be good to people. You need to take your work seriously. You need to have integrity. You need to work with what you've got.”

“Few activities are as delightful as learning new vocabulary.”

“I am a stickler for good manners, and I believe that treating other people well is a lost art. In the workplace, at the dinner table, and walking down the street--we are confronted with choices on how to treat people nearly every waking moment. Over time these choices define who we are and whether we have a lot of friends and allies or none.”

“You know people like this, right? People who are incapable of enjoying anything.”

“Make it work”

“I believe that treating other people well is a lost art.”