“I have heard women complain about men holding doors for them,, as if it is inherently offensive and implies that they are weak. ... I would hold a door for anyone. ... It has to do with noticing our fellow human beings and saying, "I recognize that you're on this planet, and I don't want a door hitting you in the face.”

“I don't know if people have gotten ruder or if my tolerance level has declined.”

“I will always be there in the wings saying, 'You need to be good to people. You need to take your work seriously. You need to have integrity. You need to work with what you've got.”

“I'm not sure what the moral is here...I really just wanted to tell that story.”

“I would certainly rather the industry not go broke, but if that's what it takes for everyone to acquire some values and lose that sense of entitlement, maybe a little belt-tightening wouldn't be so tragic.”

“I am a stickler for good manners, and I believe that treating other people well is a lost art. In the workplace, at the dinner table, and walking down the street--we are confronted with choices on how to treat people nearly every waking moment. Over time these choices define who we are and whether we have a lot of friends and allies or none.”

“I believe that treating other people well is a lost art.”