“You know people like this, right? People who are incapable of enjoying anything.”

“I don't know if people have gotten ruder or if my tolerance level has declined.”

“I am a stickler for good manners, and I believe that treating other people well is a lost art. In the workplace, at the dinner table, and walking down the street--we are confronted with choices on how to treat people nearly every waking moment. Over time these choices define who we are and whether we have a lot of friends and allies or none.”

“I will always be there in the wings saying, 'You need to be good to people. You need to take your work seriously. You need to have integrity. You need to work with what you've got.”

“Just the way it never rains when you have an umbrella, you'll never run into people if you look fantastic. But go outside in pajamas, and you'll run into every ex you have.”

“I believe that treating other people well is a lost art.”

“Call me a schoolmarm, but few things make me angrier than people not taking good care of library materials.”