“Relative income uses two variables: the dollar and time, usually hours.”

“If you spend your time, worth $20-25 per hour, doing something that someone else will do for $10 per hour, it's simply a poor use of resources.”

“By using money as the scapegoat and work as our all-consuming routine, we are able to conveniently disallow ourselves to do otherwise: 'John, I'd love to talk about the gaping void I feel in my life, the hopelessness that hits me like a punch in the eye every time I start my computer in the morning, but I have so much work to do! I've got at least three hours of unimportant email to reply to before calling prospects who said 'no' yesterday. Gotta run!”

“What we fear doing most is usually what we most need to do.”

“A person's success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have.”

“I'll repeat something you might consider tattooing on your forehead: What we fear doing most is usually what we most need to do.”

“Using people to leverage a refined process multiplies production; using people as a solution to a poor process multiplies problems.”