“Using people to leverage a refined process multiplies production; using people as a solution to a poor process multiplies problems.”
“We don't have to engage in grand, heroic actions to participate in the process of change. Small acts, when multiplied by millions of people, can transform the world.”
“The media no longer hesitate to whip up lurid anxieties in order to increase sales, in the process undermining social confidence and multiplying fears.”
“So that is the design process or the creative process. Start with a problem, forget the problem, the problem reveals itself or the solution reveals itself and then you reevaulate it. This is what you are doing all the time. ”
“The direct use of force is such a poor solution to any problem, it is generally employed only by small children and large nations.”
“Small acts, when multiplied by millions of people, can transform the world.”