“There's a big difference between trying to do something and actually doing it. We often say we're trying to do something-losing weight, getting more exercise, finding a job. But the truth is, we're either doing it or not doing it.”

“At Starbucks 0 as in any business, in any life - there are so many hectic moments during the day when we are simply trying to do the job, trying to put out the fires, trying to solve any number of small problems, that we often lose sight of what it is we're really here to do.”

“We lose and lose, but we're still here. Shaking in place, afraid of doing something. I'm tired of settling for this because I don't know if something better exists. It has to. What point is there otherwise? I can do something about it now. And I will.”

“You get ideas all the time. The only difference between writers and other people is we notice when we're doing it.”

“Sometimes we get caught up in trying to glorify God by praising what He can do and we lose sight of the practical point of what He actually does do.”

“I know it's important to do more than just complain when there's something you don't like. You need to try to do something about it, or you're nothing but a whiner.”