“If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.”

“The little people will get even, which is one of a thousand reasons why they are not little people at all. If you're a jerk as a leader, you will be torpedoed. And usually it won't be by your vice presidents; it will be on the loading dock at 3am when no supervisors are around.”

“The “Excellence Standard” is not about Grand Outcomes. In Zenlike terms, all we have is today. If the day’s work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period.”

“He made me think of all the books I hadn't read, and all the ones I'd read but hadn't fully understood.”

“I wanted to read a book with a good ending so I wrote one.”

“If you're not confused, you're not paying attention.”

“Underpromise;overdeliver.”