“If you're not confused, you're not paying attention.”

“The simple act of paying positive attention to people has a great deal to do with productivity.”

“The little people will get even, which is one of a thousand reasons why they are not little people at all. If you're a jerk as a leader, you will be torpedoed. And usually it won't be by your vice presidents; it will be on the loading dock at 3am when no supervisors are around.”

“Underpromise;overdeliver.”

“Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.”

“There is no such thing as a minor lapse of integrity”

“If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.”