“The simple act of paying positive attention to people has a great deal to do with productivity.”

“If you're not confused, you're not paying attention.”

“Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.”

“In the end there is nothing to be done but to state clearly what has been done, without shame or regret, and say: Here I am, and this is what I am. Now deal with me as you see fit. That is your right. Mine is to stand by the act, and pay the price.You do what you must do, and pay for it. So in the end all things are simple.”

“The little people will get even, which is one of a thousand reasons why they are not little people at all. If you're a jerk as a leader, you will be torpedoed. And usually it won't be by your vice presidents; it will be on the loading dock at 3am when no supervisors are around.”

“The “Excellence Standard” is not about Grand Outcomes. In Zenlike terms, all we have is today. If the day’s work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period.”

“Underpromise;overdeliver.”