“As Harvard University psychologist Daniel Gilbert argues, 'You can't adapt to commuting, because it's entirely unpredictable. Driving in traffic is a different kind of hell every day.'”

“Human attention, in the best of circumstances, is a fluid but fragile entity. Beyond a certain threshold, the more that is asked of it, the less well it performs. When this happens in a psychological experiment, it is interesting. When it happens in traffic, it can be fatal.”

“The way humans hunt for parking and the way animals hunt for food are not as different as you might think.”

“When a situation feels dangerous to you, it's probably more safe than you know; when a situation feels safe, that is precisely when you should feel on guard.”

“'Can you imagine, 30 years ago, saying nobody will make coffee at home?' Nancy McGuckin, a travel researcher in Washington, D.C.”

“...that is the best-to laugh with someone because you both think the same things are funny.”

“You have undertaken to cheat me. I won't sue you, for the law is too slow. I'll ruin you.”