“'Can you imagine, 30 years ago, saying nobody will make coffee at home?' Nancy McGuckin, a travel researcher in Washington, D.C.”

“Human attention, in the best of circumstances, is a fluid but fragile entity. Beyond a certain threshold, the more that is asked of it, the less well it performs. When this happens in a psychological experiment, it is interesting. When it happens in traffic, it can be fatal.”

“When a situation feels dangerous to you, it's probably more safe than you know; when a situation feels safe, that is precisely when you should feel on guard.”

“The way humans hunt for parking and the way animals hunt for food are not as different as you might think.”

“As Harvard University psychologist Daniel Gilbert argues, 'You can't adapt to commuting, because it's entirely unpredictable. Driving in traffic is a different kind of hell every day.'”

“Good manners have much to do with the emotions. To make them ring true, one must feel them, not merely exhibit them.”

“I've always believed that one woman's success can only help another woman's success.”