“Did the men steal the papers?" Reynie asked, fearing her response.No, because they are fools," Sophie said bitterly. "They demanded to see the papers, and when I did not answer fast enough -- they were very frightening, you see -- they hurt me so that I was not awake. . . . When I opened my eyes they were still trying to find the papers. They did not understand how we organize the library, you see. They were angry and creating a bad mess. . . . The police were coming and the men decided they must leave. I shouted at them as they left: 'It is a free and public library! All you had to do was ask!”

“Something about this made Reynie uneasy. Had he done so badly? Was this meant to test his courage? He did as he was told, closing his eyes and bracing himself as best he could."Why are you flinching?" the pencil woman asked."I don't know. I thought maybe you were going to slap me.""Don't be ridiculous. I could slap you perfectly well with your eyes open. I'm only going to blindfold you.”

“You were brave to do what you did," he said slowly. "And I know you did it out of live for our friends. But if you ever do something like this again, I can promise you that Ten Men and Executives are going to be the least of your worries- do you understand?" His espression was very severe, his jaw was set, and his words were clipped and terse as if spoken with much suppressed anger. Kate burst out laughing. "Milligan," she said, "I'll bet you scare the wits out of bad guys, but as a dad you don't scare anyone very much." "She's right." Constance said. "I can tell you aren't really angry." Milligan frowned and looked at Reynie, but Reynie averted his eyes to avoid disappointing him- for he, too, had been unfazed by Milligan's stern admonition. Only Sticky, furiously polishing his spectacles in the back seat, showed the effect Milligan had hoped for. But Sticky was easily unnerved and could hardly be used as a measure. "Well," Milligan said, his face relaxing. "At least I tried.""... Speaking of which, the boys weren't actually touching the breifcases in the trunk, I hope?" Wondering how Milligan knew, Kate stuck her head out the office door and gave Reynie and Sticky a warning look. They nodded and tried to close the trunk as quietly as possible. "They aren't now anyway." "Good," Milligan said, picking up his duffel bag. "I'd hate to have to speak sternly to them again. It embarasses me to be so ineffective.”

“Somhow those Ten Men -- at the time they were called Recruiters, of course -- discovered that Constance had been at the library. Most likely one of their informants saw her come out, because it was on that very day that the brutes showed up and threatened the librarians. Who told them nothing, incidentally.''The same thing happened in Holland,' Kate reflected. 'You'd think these guys would learn their lesson -- librarians know how to keep quiet.''It helps to ask politely,' said Mr. Benedict”

“I hope you haven't given up on the S.Q.'s of the world, Reynie. As you see, there are a great many sheep in wolves' clothing. If not for S.Q.'s good nature, we'd never have escaped.”

“…I see that something’s are hard to do, but that you can’t live with yourself if you don’t do them. I see that the best way to help myself is to help the people I care about. The rest will sort itself out. It has to, right?”

“So what's your team called?" asked Kate, twisting her legs into a pretzel-like configuration, "We're called the Winmates because we're inmates who win." Kate looked back and forth at Reynie and Constance, searching their expression for signs of delight. "You gave yourselves a name?" asked Constance. Now it was Kate's turn to be baffled. "You didn't? How can you have a team without a name?”