“But the truth is that the world has changed. And not participating in the conversation is a loud statement of its own to your customer base. You can’t control your branding message in any case because your customers are already talking about you online. The best you can do is to participate.”

“Listening is one of the most important things a brand can do online. If your brand is just broadcasting its own agenda, it isn’t truly engaging in a conversation.”

“Control is illusory. No matter what university you go to, no matter what degree you hold, if your goal is to becomes master of your own destiny, you have more to learn.”

“I miss the thoughts of you now...For in my head they over ran.But now, on unpretentious grounds...There's a grave with unearthed sand.You brought the color to my world,When I was content living in gray.But, now those colors are too bright,They tarnish all that they portray.I miss the thought of you, more than you...Because my thoughts left you unblemished.And I held on to them; with tenacious grip...But, like your honor, they diminished.For while my heart was sentient...You drug my name through the mire...And now when thoughts of you arise...They're just cinder in the fire.I miss the thoughts of you now...For in my head, you were amended...But, now in your place, Is a nameless face...Of a man who has descended.”

“you cloak your offence by ignorance, saying that you did not know my determination in this matter. it is a double offence to do ill and color it so.”

“…how when you love someone, you take that person into your body, your fingertips predicting their angles and curves; how you smell like them in the morning.”

“But I know what it means to crave what you're not. To want to sew up that rift because it's exhausting to hold it open. Sometimes you just need to be someone else, someone who doesn't care about anything at all. I know I do. I want emptiness but I can't have it.”