“The role of the CEO is to enable people to excel, help them discover their own wisdom, engage themselves entirely in their work, and accept responsibility for making change. (164)”

“The human being is a very poorly designed machine tool. The human being excels in coordination. He excels in relating perception to action. He works best if the entire human being, muscles, senses, and mind, is engaged in the work.”

“He had not even the self-complacency that enables stupid people to accept their mediocrity with unction; he had on the contrary an engaging modesty.”

“What people need to accept is that it is there responsibility to communicate what they need and what they feel, and to realize that they cannot expect someone else magically to make them happy. People want to be made happy, instead of making themselves happy”

“Corporate strategy is usually only useful if you get people engaged with helping you to make it work.”

“One of the marvelous things about community is that it enables us to welcome and help people in a way we couldn't as individuals. When we pool our strength and share the work and responsibility, we can welcome many people, even those in deep distress, and perhaps help them find self-confidence and inner healing.”