“A tough hide with a tender heart is a goal that all leaders must have.”

“Leaders aren't born, they are made. They are made by hard effort, which is the price which all of us must pay to achieve any goal which is worthwhile.”

“Most people, by the time they get old, have grown tough little shells around their hearts. Babies, like little Laila, start off with tender, loving, trusting hearts, but gradually, gradually, they learn to protect themselves and, as the years go by, grow tougher and tougher layers. Look at this! The outside layers of the artichoke are so tough they aren’t even worth eating but they become more and more tender as you come closer to the heart. These tough outer layers stop you feeling so much, so people walk around with hard little hearts that no one can touch. Of course there are some people who don’t have a choice – they just never learn to protect themselves...now that can be both a blessing and a burden.”

“Taureans are stubborn as hell. They never want to tell you what sign they are.... But underneath that tough Taurus hide beats the heart of a hopeless romantic.”

“I thought: to be tough is to be fragile; to be tender is to be truly fierce.”

“a true leader must be able to command with an iron fist, not just a humble heart.”