“When the occasional customer tells us his or her dream of running a bookstore someday, we recognize our own naivete in that enthusiasm. They may have some inkling about long hours and low pay, but rarely do they know about the fires, the guerrilla bargainers, the bereavements, or the prisons. Neither did we - then. But we sure do now. In all honesty, the scariest, hardest, saddest, and most important stories found in a bookshop aren't in the books, they're in the customers.”

“The essential criterion for running a bookstore is less "Do you like books?" than "Do you like people?" Ironically, we find that having unlimited access to more reading material than we ever could have imagined means we read less. Chuck and Dee Robinson own Village Books [...]He once said in an interview with business writer Rober Spector, "If you're opening a bookstore because you love reading books, then become a night watchman because you'll be able to read more books that way." He was right. It's amazing how just the sight of so much intellectual fodder quells the appetite, let alone how little time remains to read once the shelves have been straightened, the day's swap credits assessed and put away, and the sales taxes tallied.”

“Anyone getting starry-eyed about owning a bookstore should ask herself a few questions: Can you lift a box weighing fifty pounds? Do you know what cat pee on paper smells like and can you get it out? Will you exude patience while solving puzzles that start "I'm looking for a book..." and peter out somewhere between "it has 'The' in the title" and "It has a red cover and the author was a soldier whose last name started with S. Or was it Z?”

“Third places are those needed spaces, neither home nor work, where we are known by our names and valued for being whatever we decide to be -- the clown, the intellectual, the quiet person. Being part of a family is a wonderful thing, and I'm all for team-building at work, but having a place where you don't have to be anything to anyone makes a pleasant breather.”

“Another lesson for bookshop owners: "Learn how to listen yet let it pass through you." Thanks to some therapist friends, I have finally acquired that tough skill. But it wasn't part of our anticipated job description.”

“I made sure to pay attention to everything I was doing. To be fully in the moment. Because that's all life is, really, a string of moments that you knot together and carry with you. Hopefully most of those moments are wonderful, but of course they won't all be. The trick is to recognize an important one when it happens. Even if you share the moment with someone else, it is still yours. Your string is different from anyone else's. It is something no one can ever take away from you. It will protect you and guide you, because it IS you. What you hold here, in your hand, in this box, this is my string."Until recently, I thought it was death that gave meaning to life--that having an endpoint is what spurred us on to embrace life while we had it. But I was wrong. It isn't death that gives meaning to life. Life gives meaning to life. The answer to the meaning of life is hidden right there inside the question. "What matters is holding tight to that string, and not letting anyone tell us our goals aren't big enough or our interests are silly. But the voices of others aren't the only ones we need to worry about. We tend to be our own worst critics. Ralph Waldo Emerson wrote: 'Most of the shadows in this life are caused by our standing in our own sunshine.' ... Wisdom is found in the least expected places. Always keep your eyes open. Don't block your own sunshine. Be filled with wonder.”

“Genetically, 99.9% of the makeup of all human beings is identical, but we spend most of our time focusing on our differences. It may now be time for us to focus on what binds us together, such as our shared concerns.”