“...two different kinds of Japanese psychotherapies, one based on getting people to stop using feelings as an excuse for their actions and the other based on getting people to practice gratitude.”

“That's one of the amazing things great books like this do - they don't just get you to see the world differently, they get you to look at people, the people all around you, differently.”

“She felt whatever emotions she felt, but feeling was never a useful substitute for doing, and she never let the former get in the way of the latter. If anything, she used her emotions to motivate her and help her concentrate. The emphasis for her was always on doing what needed to be done.”

“But it takes so little to help people, and people really do help each other, even people with very little themselves. And it’s not just about second chances. Most people deserve an endless number of chances.”

“Of course you could do more - you can always do more, and you should do more - but still, the important things is to do what you can, whenever you can. You just do your best, and that's all you can do. Too many people use the excuse that they don't think they can do enough, so they decide they don't have to to do anything. There's never a good excuse for not doing anything - even if it's just to sign something, or send a small contribution, or invite a newly settled refugee family over for Thanksgiving.”

“Mom taught me not to look away from the worst but to believe that we can all do better. She never wavered in her conviction that books are the most powerful tool in the human arsenal, that reading all kinds of books, in whatever format you choose - electronic (even though that wasn't for her) or printed, or audio - is the grandest entertainment, and also is how you take part in human conversation. Mom taught me that you can make a difference in the world and that books really do matter: they're how we know what we need to do in life, and how we tell others. Mom also showed me, over the course of two years and dozens of books and hundreds of hours in hospitals, that books can be how we get closer to each other, and stay close, even in the case of a mother and son who were very close to begin with, and even after one of them has died.”

“He was the smartest and best-read person any of us had every known, but he wore his learning so lightly and had such curiosity about other people that he had the ability to make everyone around him feel smart and well-read.”