“Librarians have always been among the most thoughtful and helpful people. They are teachers without a classroom. No libraries, no progress.”

“The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.”

“Librarians lend people books from the library. The best librarians are children's book librarians.”

“A library was nothing without its people. You say library and there’s this iconoclastic image of an old-lady librarian telling people to be quiet and not to run. But the thing was, that lady—that iconoclastic lady—was with us when we cleaned. She wore blue jeans, too. Maybe she was what people thought about when you said library, but she didn’t make the library. People made the library. That’s what made a library. Without them, all the sacredness was gone. It was just a building with books.”

“When I tell people I went to library school, the most common reaction is either “You’re joking, right?” or “They have schools for librarians? Do they teach you how to properly sssh people?”

“Librarians who are arguing and lobbying for clever e-book lending solutions are completely missing the point. They are defending the library-as-warehouse concept, as opposed to fighting for the future, which is librarian as producer, concierge, connector, teacher, and impresario.”