“We have a crisis of leadership in America because our overwhelming power and wealth, earned under earlier generations of leaders, made us complacent, and for too long we have been training leaders who only know how to keep the routine going. Who can answer questions, but don’t know how to ask them. Who can fulfill goals, but don’t know how to set them. Who think about how to get things done, but not whether they’re worth doing in the first place. What we have now are the greatest technocrats the world has ever seen, people who have been trained to be incredibly good at one specific thing, but who have no interest in anything beyond their area of exper­tise. What we don’t have are leaders. What we don’t have, in other words, are thinkers. People who can think for themselves. People who can formulate a new direction: for the country, for a corporation or a college, for the Army—a new way of doing things, a new way of looking at things. People, in other words, with vision.”

“There's no doubt about it: fun people are fun. But I finally learned that there is something more important, in the people you know, than whether they are fun. Thinking about those friends who had given me so much pleasure but who had also caused me so much pain, thinking about that bright, cruel world to which they'd introduced me, I saw that there's a better way to value people. Not as fun or not fun, or stylish or not stylish, but as warm or cold, generous or selfish. People who think about others and people who don't. People who know how to listen, and people who only know how to talk.”

“People have faces. […] Spirits don’t have faces. And yet we recognise them. We know who is who. Spirits don’t have eyes or mouths or ears either. And yet they can see and speak and hear. […] The spirits are all around us. […] They’re right here, but we can’t see them.”

“What does it matter who a person is or who they have been? Let them think what they like. We're all so many people, aren't we, nowadays? So confusing it is, I don't know how anyone keeps track. There are the people we are inside, then the people we used to be, then there are the people other people think we are.”

“In a sense, all life is a prank. We are not who we appear to be and no one else is as they appear to be. So how can we handle that little mystery? This whole business about God – what’s that all about? No one knows anything about that either. So we have people who are not as they appear to be, telling us about something that they have no idea about. We really are on our own here to try and figure it out. That’s the real adventure of it. Some people are anxious to tell you what they know and have experienced. I’d rather hear from some people who admit to what they don’t know and haven’t experienced. They’re much more interesting.”

“Electronic books are ideal for people who value the information contained in them, or who have vision problems, or who like to read on the subway, or who do not want other people to see how they are amusing themselves, or who have storage and clutter issues, but they are useless for people who are engaged in an intense, lifelong love affair with books. Books that we can touch; books that we can smell; books that we can depend on.”

“You don’t have to know a lot of things for your life to make a lasting difference in the world. But you do have to know the few great things that matter, perhaps just one, and then be willing to live for them and die for them. The people that make a durable difference in the world are not the people who have mastered many things, but who have been mastered by one great thing.”