“Someday someone is going to create a stir by proposing a radical new tool for the study people. It will be called the face-value technique. It would be based on the premise that people often do what they do for the reasons they think they do. The use of this technique will lead to many pitfalls, for it is undeniably true that people do not always act logically or say what they mean. But I wonder if it would produce findings any more unscientific than the opposite course.”

“The I.B.M. machine has no ethic of its own; what it does is enable one or two people to do the computing work that formerly required many more people. If people often use it stupidly, it's their stupidity, not the machine's, and a return to the abacus would not exorcise the failing. People can be treated as drudges just as effectively without modern machines.”

“But the process should not be confused with science. When tests are used as selections devices, they're not a neutral tool; they become a large factor int he very equation they purport to measure. For one thing, the tests tend to screen out - or repel - those who would upset the correlation. If a man can't get into the company in the first place because he isn't the company type, he can't very well get to be an executive and be tested in a study to find out what kind if profile subsequent executives should match. Long before personality tests were invented, of course, plenty of companies proved that if you only hire people of a certain type, then all your successful men will be people of that type. But no one confused this with the immutable laws of science.”

“Their attitude toward another aspect of organization shows the same bias. What of the "group life", the loss of individualism? Once upon a time it was conventional for young men to view the group life of the big corporations as one of its principal disadvantages. Today, they see it as a positive boon. Working with others, they believe, will reduce the frustration of work, and they often endow the accompanying suppression of ego with strong spiritual overtones. They will concede that there is often a good bit of wasted time in the committee way of life and that the handling of human relations involves much suffering of fools gladly. But this sort of thing, they say, is the heart of the organization man's job, not merely the disadvantages of it. "Any man who feels frustrated by these things," one young trainee with face unlined said to me, "can never be an executive".”

“The true alchemists do not change lead into gold; they change the world into words.”

“[What is honor]—I suspect that if, after reading this book, you were to go and ask the question of your friends and acquaintances, you might experience some difficultly finding someone who could give you, off the cuff, an accurate and adequate definition of honor. Those who do respond will probably offer synonyms, digging into their memories for other words that are seldom used in today's world, like integrity, probity, morality, and self-sufficiency based upon an ethical and moral code. Some might even refine that further to include a conscience, but no one has ever really succeeded in defining honor absolutely, because it is a very personal phenomenon, resonating differently in everyone who is aware of it. We seldom speak of it today, in our post-modern, post-everything society. It is an anachronism, a quaint, mildly amusing concept from a bygone time, and those of us who do speak of it and think of it are regarded benevolently, and condescendingly, as eccentrics. But honor, in every age except, perhaps, our own, has been highly regarded and greatly respected, and it has always been one of those intangible attributes that everyone assumes they possess naturally and in abundance. The standards established for it have always been high, and often artificially so, and throughout history battle standards have been waved as symbols of the honor and prowess of their owners. But for men and women of goodwill, the standard of honor has always been individual, jealously guarded, intensely personal, and uncaring of what others may think, say, or do.”

“I would do many things to please my friends, but to go to hell to please them is more than I would venture. It may be very well to do this and that for good fellowship, but it will never do to lose the friendship of God in order to keep on good terms with men.”