“Not like a heart, which let people in without permission, held them in a special place she never had any say in and then yearned for them to remain there longer than they planned.”

“She loved airports. She loved the smell, she loved the noise, and she loved the whole atmosphere as people walked around happily tugging their luggage, looking forward to going on their holidays or heading back home. She loved to see people arriving and being greeted with a big cheer by their families and she loved to watch them all giving each other emotional hugs. It was a perfect place for people-spotting. The airport always gave her a feeling of anticipation in the pit of her stomach as though she were about to do something special and amazing. Queuing at the boarding gate, she felt like she was waiting to go on a roller coaster ride at a theme park, like an excited little child.”

“He was one of those people who made you feel like they either didn't know or didn't care that you were in the room and if they ever did acknowledge your existence it was bizarrely score one to you, and twenty years later they'd tell you they'd always had a crush on you but never had the courage to say anything and you'd tell them, What? I didn't even think you liked me? and they'd say, Are you crazy? I just never knew what to say!”

“It's funny how people mark their lives, the benchmarks they choose to decide when the moment is more of a moment than any other. For life is made of them. I like to think the best ones of all are in my mind, that they run through my blood in their own memory bank for no one else but me to see.”

“Imagine you had a friend who was there for you all the time and you were there for them, but they stopped being there for you as much as they used to which you can understand a little because people have things to do, but then they’re around less and less no matter how much you try to reach out to them. Then suddenly one day - nothing - they’re gone. Just like that. Then you write to them, and you’re ignored, and then you write to them again and you’re ignored and finally you write to them for a third time and they barely even want to make the appointment, they’re so busy with their job, their friends and their car. How would you feel?”

“It’s difficult to know which second among a lifetime of seconds is more special. Often when you realise how precious those seconds are, it’s too late for them to be captured because the moment has passed. We realise too late.”

“There were hundreds of them spread across the floor, each telling its own tale of triumph or sadness, each letter representing a phase in her life. She had kept them all.”