“People are opportunities. The gift is in the interaction and the connection with another person, whether it lasts forever or not.”

“Once you'd broken through that invisible barrier that separates one person from another, you were connected forever, whether you liked it or not.”

“Winners recognize that even when they aren’t physically selling a product, they are always selling themselves. Every human interaction is an opportunity to connect—and then to sell.”

“The need for social interaction ... is very much a part of why women shop. All our interviewees commented at some point that social interaction was part of the shopping experience. Many people now live alone in 'dormitory' suburbs, are often working from home or in isolated jobs, may be home with young children or part of the aging population of retiring baby boomers. All these groups need social connection, and shopping strips and malls provide many opportunities for reliable, safe and interesting social connections.”

“The unexpected connections we make might not last, yet stay with us forever”

“When you make mistakes, whether they are from this life or another, learn from them- then they become opportunities”