“Management is proving beyond a shadow of a doubt they don't have enough to do," she murmured back. "So they've invented a new acronym.”

“What's Management up to?" I whispered to Bennett."My guess is a new acronym," he whispered. "Departmental Unification Management Business." He wrote down the ltters on his legal pad. "D.U.M.B.”

“One of the nastier trends in library management in recent years is the notion that libraries should be 'responsive to their patrons'.”

“That's what the movies do. They don't entertain us, they don't send the message: 'We care.' They give us lines to say, they assign us parts: John Wayne, Theda Bara, Shirley Temple, take your pick.”

“Management cares about only one thing. Paperwork. They will forgive almost anything else - cost overruns, gross incompetence, criminal indictments - as long as the paperwork's filled out properly. And in on time.”

“When you're a writer, the question people always ask you is, "Where do you get your ideas?" Writers hate this question. It's like asking Humphrey Bogart in The African Queen, "Where do you get your leeches?" You don't get ideas. Ideas get you.”

“She had been wrong in thinking Christ had been called up against his will to fight in a war. He didn't look - in spite of the crown of thorns - like someone making a sacrifice. Or even like someone determined to "do his bit". He looked instead like Marjorie had looked telling Polly she'd joined the Nursing Service, like Mr Humphreys had looked filling buckets with water and sand to save Saint Paul's, like Miss Laburnum had looked that day she came to Townsend Brothers with the coats. He looked like Captain Faulknor must have looked, lashing the ships together. Like Ernest Shackleton, setting out in that tiny boat across icy seas. Like Colin helping Mr Dunworthy across the wreckage.He looked ... contented. As if he was where he wanted to be, doing what he wanted to do.Like Eileen had looked, telling Polly she'd decided to stay. Like Mike must have looked in Kent, composing engagement announcements and letters to the editor. Like I must have looked there in the rubble with Sir Godfrey, my hand pressed against his heart. Exalted. Happy.To do something for someone or something you loved - England or Shakespeare or a dog or the Hodbins or history - wasn't a sacrifice at all. Even if it cost you your freedom, your life, your youth.”