“What do we say to a guest who forgets her umbrella? Do we run after her and say "What is the matter with you? Every time you come to visit you forget something. If it's not one thing it's another. Why can't you be like your sister? When she comes to visit, she knows how to behave. You're forty-four years old! Will you never learn? I'm not a slave to pick up after you! I bet you'd forget your head if it weren't attached to your shoulders." That's not what we say to a guest. We say "Here's your umbrella, Alice," without adding "scatterbrain." Parents need to learn to respond to their children as they do to guests.”

“If you want your children to improve, let them overhear the nice things you say about them to others.”

“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”

“When a child hits a child, we call it aggression.When a child hits an adult, we call it hostility.When an adult hits an adult, we call it assault.When an adult hits a child, we call it discipline.”

“Who needs a house? I'm talking about your heart. You have plenty of guest rooms there. And that's what you do. You open your heart to people. You keep lovely little rooms in there, just waiting for your friends to come visit. People feel as if they can come right in, just as they are. You don't entertain, you love. That's what lasts. That's why people like me feel as if I will always be your friend. You hold a special place for me in your heart.”

“You are going to be dead a long time, and only have a brief period of time to feel, to do something meaningful, to do something that matters. Imagine your own death. Even though we might not like to think about it, there is nothing we can do to prevent it. It's inevitable. Picture the engraving on your tombstone after decades of sticking with your current routine. On your tombstone is a single paragraph about the life you led. It talks about your personality, your accomplishments and contributions, your missteps and failings. What's it going to say? If you keep doing what you're doing, are you going to like what it says? What don't you like? What do you like? What becomes your life story? We are talking about your legacy, your mark on the world.”

“O you who know what we suffer here, do not forget us in your prayers.”