“What do we say to a guest who forgets her umbrella? Do we run after her and say "What is the matter with you? Every time you come to visit you forget something. If it's not one thing it's another. Why can't you be like your sister? When she comes to visit, she knows how to behave. You're forty-four years old! Will you never learn? I'm not a slave to pick up after you! I bet you'd forget your head if it weren't attached to your shoulders." That's not what we say to a guest. We say "Here's your umbrella, Alice," without adding "scatterbrain." Parents need to learn to respond to their children as they do to guests.”

“Who needs a house? I'm talking about your heart. You have plenty of guest rooms there. And that's what you do. You open your heart to people. You keep lovely little rooms in there, just waiting for your friends to come visit. People feel as if they can come right in, just as they are. You don't entertain, you love. That's what lasts. That's why people like me feel as if I will always be your friend. You hold a special place for me in your heart.”

“You are going to be dead a long time, and only have a brief period of time to feel, to do something meaningful, to do something that matters. Imagine your own death. Even though we might not like to think about it, there is nothing we can do to prevent it. It's inevitable. Picture the engraving on your tombstone after decades of sticking with your current routine. On your tombstone is a single paragraph about the life you led. It talks about your personality, your accomplishments and contributions, your missteps and failings. What's it going to say? If you keep doing what you're doing, are you going to like what it says? What don't you like? What do you like? What becomes your life story? We are talking about your legacy, your mark on the world.”

“O you who know what we suffer here, do not forget us in your prayers.”

“We begin to say something that cannot be said. When you see on the front page a woman in Iraq who's just seen her husband blown up, you see her there, her mouth wide open, you know the sound coming out of her, a howl of grief and pain -- that's the beginning of language.Trying to express that, it's inexpressible, and poetry is really to say what can't be said. And that's why people turn to it in these moments. They don't know how to say this, [but] part of them feels that maybe a poem will say it. It won't say it, but it'll come closer to saying it than anything else will.I think there are always two sides, and one of them is the unsayable. The utterly singular. Who you are; who you can never tell anybody. And on the other hand, there is what you can express. How do we know about this thing we talk about? Because we talk about it. We're using words. And the words never say it, but the words are all we have to say it.”

“To her-Hand in hand we comeChristopher Robin and I To lay this book in your lap.Say you're surprised?Say you like it?Say it's just what you wanted?Because it's yours-because we love you.”