“Mrs. Indianapolis was in town again. She looked like a can of Sprite in her green and yellow outfit. She always likes to come down to the front desk just to chat. It was 4:04 am and thankfully I was awake and at the front desk when she got off the elevator and walked towards me. 
“Good morning, Jacob,” she said.
“My name is Jarod,” I replied.
“When did you change your name?”“I was born Jarod, and I’ll probably die. Maybe.”
“You must be new here. You look like a guy named Jacob that used to work at the front desk.”
“Nope, I’m not new. And there’s no Jacob that’s worked the front desk, nor anybody who looks or looked like me. How can I assist you, Mrs. Indianapolis?”
“I’d like to inform you that the pool is emitting a certain odor.”
“What sort of odor?”
“Bleach.”
“Ah, that’s what we like to call chlorine. It’s the latest craze in the sanitation of public pools. Between you and me, though, I think it’s just a fad.”
“Don’t get sassy with me, young man. I know what chlorine is. I expect a clean pool when I go swimming. But what I don’t expect is enough bleach to get the grass stain out of a shirt the size of Kentucky.”
“That’s not our policy, ma’am. We only use about as much chlorine as it would take to remove a coffee stain the size of Seattle from a light gray shirt the size of Washington.”“Jerry, I don’t usually give advice to underlings, but I’m feeling charitable tonight. So I’ll tell you that if you want to get ahead in life, you have to know when to talk and when not to talk. And for a guy like you, it’d be a good idea if you decided not to talk all the time. Or even better, not to talk at all.”
“Some people say some people talk too much, and some people, the second some people, say the first some people talk to much and think too little. Who is first and who is second in this case? Well, the customer—that’s you, lady—always comes first.”
“There you go again with the talking. I’d rather talk to a robot than to you.”
“If you’d rather talk to a robot, why don’t you just find your husband? He’s got all the personality and charm of a circuit board. Forgive me, I didn’t mean that.”
“I should hope not!”
“What I meant to say was fried circuit board. It’d be quite absurd to equate your husband’s banter to a functioning circuit board.”
“I’m going to have a talk to your manager about your poor guest service.”
“Go ahead. Tell him that Jerry was rude and see what he says. And by the way, the laundry room is off limits when no lifeguard is on duty.”

“But what I don’t like — and what I don’t think either Seymour or Buddy would like, either, as a matter of fact — is the way you talk about all these people. I mean you don’t just despise what they represent — you despise them. It’s too damn personal, Franny. I mean it. You get a real little homicidal glint in your eye when you talk about this Tupper, for instance. All this business about his going into the men’s room to muss his hair before he comes in to class. All that. He probably does — it goes with everything else you’ve told me about him. I’m not saying it doesn’t. But it’s none of your business, buddy, what he does with his hair. It would be all right, in a way, if you thought his personal affectations were sort of funny. Or if you felt a tiny bit sorry for him for being insecure enough to give himself a little pathetic goddam glamour. But when you tell me about it — and I’m not fooling, now — you tell me about it as though his hair was a goddamn personal enemy of yours. That is not right — and you know it. If you’re going to to war against the System, just do your shooting like a nice, intelligent girl — because the enemy’s there, and not because you don’t like his hairdo or his goddam necktie.”

“You come to work every day but you hardly get to know anyone. I don't even know the names of half the people I see in the elevators. They say the company is a big family, but I don't know them. And even the people I do, like you two, and Elizabeth, and Roger - do I really? I mean, I like you guys, but we only ever talk about work. When I'm out with friends, or at home, I never talk about work. The other day, I tried to explain to my sister why it's such a huge deal that Elizabeth ate Roger's donut, and she thought I was insane. And you know what, I agreed with her. At home I couldn't even think why it mattered. Because I'm a different person at home. When I leave this place at night, I can feel myself changing. Like shifting gears in my head. And you guys don't know that; you just know what I'm like here, which is terrible, because I think I'm better away from work. I don't even like who I am here. Is that just me? Or is everyone different when they come to work? If they are, then what are they really like? How can we ever know? All we know are the Work People.”

“See—this is the problem. You don’t even get where this is going. You can’t just ask me to come in, or kiss me, or tell me you want to know what smoking pot feels like. When I’m close to you I feel crazy, okay? When you say my name I feel crazy. It’s not…the right thing for you. I don’t think I can just…be your friend.”

“Sometimes I just want to go in a room and break things and scream. Like, it’s so much pressure all the time and if you get upset or angry, people say, ‘Are you on the rag of something?’ And it’s like I want to say, ‘No. I’m just pissed off right now. Can’t I just be pissed off? How come that’s not okay for me?’ Like my dad will say, ‘I can’t talk to you when you’re hysterical.’ And I’m totally not being hysterical! I’m just mad. And he’s the one losing it. But then I feel embarrassed anyway. So I slap on that smile and pretend everything’s okay even though it’s not.”

“We need to talk.”“I’m just – Look,” I said, as he took a step toward me. “I’m just going to give Cee Cee a call and maybe we’ll go to the beach or something, because I really … I just need a day off.”Another step toward me. Now he was right in front of me.“Especially,” I said significantly, looking up at him, “from talking. That’s what I especially need a day off from. Talking.”“Fine,” he said. He reached up and cupped my face in both his hands. “We don’t have to talk.”And that’s when he kissed me. On the lips.”

“I think that maybe, if human beings have souls, that maybe their souls are in their eyes. That maybe that’s what the color is. Their souls.""Well, they say the eyes are the windows to the soul.""No, that’s not what I mean. I mean, the actual color is kind of like your spirit, like your soul. And the black space, maybe the black space is the tunnel that people talk about when they die. Do you know what I mean? Like when you die, you go into the eyes of the person you’re looking at and walk through their eyes and, at the other end, that’s where heaven is.”