“When I was a concierge, I didn’t want a guest’s gratitude. I wanted gratuity. A thank you and a warm smile are always made warmer by a transfer of money.”

“I enjoy it when the world smiles; the more smiles, the warmer I am.”

“Thank you for giving me the courage to always ask the questions, even when I don't want the answers.”

“Smile and Know, Thank and Know, became my mantra as I went about my days smiling and knowing when I could. As I did so, I was walking in complete faith, which left me naturally wanting to thank as well.”

“Need' now means wanting someone else's money. 'Greed' means wanting to keep your own. 'Compassion' is when a politician arranges the transfer.”

“Whenever you feel ‘short’ or in ‘need’ of something, give what you want first and it will come back in buckets. That is true for money, a smile, love, friendship. I know it is often the last thing a person may want to do, but it has always worked for me. I just trust that the principle of reciprocity is true, and I give what I want.”