“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”

“Work Hard, have fun, make history”

“If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.”

“Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.”

“The great thing about fact-based decisions is that they overrule the hierarchy.”

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”

“E-mail has some magical ability to turn off the politeness gene in a human being.”