“Computers thwart, contort, and befuddle us. We mess around with fonts, change screen backgrounds, slow down or increase mouse speed. We tweak and we piddle. We spend countless hours preparing PowerPoint slides that most people forget in seconds. We generate reports in duplicate and triplicate and then somw that end up serving only one function for most of the recipients - to collect dust.”

“By some estimates, the data-storage curve is rocketing upward at the rate of 800 percent per year. Organizations are collecting so much data they're overwhelmed. Families are no different; we have more things on disk, more photos, more items stored than we'll ever have to allocate time for. "Since Kodachrome made way for jpeg, pictures accumulate on hard drives like wet leaves in a gutter." (Jim Lewis, author of "The King is Dead")”

“I would be utterly emabarrassed to have others around me hear my half of what can only be described as pedestrian. "Yes, the elevator has just pulled up to the 16th floor." Do these people have the ability to go, for say, an eight- or ten-minute stretch without being in contact with someone else? What are they afraid of? Confronting their own thoughts?”

“One third of managers are victims of "Information Fatigue Syndrome." 49 percent said they are unable to handle the vast amounts of information received. 33 percent of managers were suffering ill health as a direct result of information overload. 62 percent admitted their business and social relationships suffer. 66 percent reported tension with colleagues and diminished job satisfaction. 43 percent think that important decisions are delayed and their abilities to make decisions are affected as a result of having too much information. (Reuters's "Dying for Business" report)”

“A study at Cornell University found that low-level noise both lowered job motivation and increased stress levels. It appears as well that an open-office type of environment can contribute to musculoskeletal problems such as a stiff back or tense neck and even heart disease due to increased levels of epinephrine, a stress hormone.”

“The results are in and the cell phone has become the most isruptive aspect of work and everyday life. With more than four fifths of the population sporting these little gadgets, it's now taken as a given that any part of your day is subject to disruption.”

“Soetsu Yanagi, in the "Unknown Craftsman", writes, "Man is most free when his tools are proportionate to his needs." For example, for optimal productivity, a carpenter needs woodworking tools and an environment conducive to his work, not a steam shovel or army tank.”